X4 and Connect FAQ
General Questions
Is Connect required for X4?
Yes.
What happens if their Connect expires on X4?
The customer loses access to intercom anywhere, notifications, routines, smart voice assistants, and the mobile app. Touch screens and Halo remotes will continue to work locally.
Do legacy 4Sight customers need to migrate to Connect to use X4?
Yes, existing 4Sight users must transition to a Connect subscription before upgrading to X4.
Is a Core controller required for X4?
No, while a Core controller delivers the best X4 experience, EA and CA series controllers fully support X4.
What controllers support OS4?
All current controllers are supported: Core, CA, and EA series.
Is there an upgrade wizard like OS3 to guide the upgrade process?
No, there is not an upgrade report for X4 (4.0) since no devices are reaching End-of-Life (EOL) in this release. However, X4 (4.1) does include some hardware devices going EOL, which must be removed before upgrading.
Which devices go End-of-Life in X4 (4.1)?
T3 Touch Screens, the On-Screen Experience for EA Controllers, and Gen 1 and 2 lighting devices.
Dealer and Support Questions
Is there be an easy way to assess what a client needs to upgrade?
Yes, OvrC provides a dashboard showing upgrade eligibility and required changes.
Can dealers transfer systems to new owners more easily?
A streamlined transfer process is in development, but currently, transfers still require OvrC.
Do showroom accounts need Connect for X4?
Yes, each showroom must be migrated to a new account created through OvrC to apply a Connect Demo license.
Is Connect required for X4 with dealer accounts?
Yes, a Connect or Connect Demo plan is required for all accounts to use X4.
How does Connect pricing work for dealers?
Each dealership receives five free Connect Demo Plans for internal use. Additional demo plans require Sales VP approval.
Is there a lifetime Connect subscription option?
No lifetime plans currently, but multi-year options are being explored.
What is the one-time discount on Connect for 4Sight subscribers?
Customers with an active 4Sight subscription are eligible for a one-time discount on Connect based on how much time remains on their 4Sight plan:
- More than 12 months remaining – 75% off Connect
- 6 to 12 months remaining – 50% off Connect
- Less than 6 months remaining – 25% off Connect
- Less than 1 month remaining – No discount
The discount is automatically applied when the customer upgrades through the app.
Hardware and Compatibility
Do T3 Touch Screens work with X4?
Yes, but only with the OS 3 User Interface. They are not supported in version 4.1 and above, and must be removed before updating.
What is "Gen 2 Lighting," and is it supported in X4?
Gen 2 Lighting refers to an older generation of Zigbee lighting devices, which are not supported in X4.1 and must be removed.
Is panelized lighting compatible with X4?
Yes, panelized lighting systems work with X4.
Software and Features
Can routines be customized and programmed in Composer?
Yes, routines appear in Composer like a driver and can be programmed. Best practice is to use macros for custom programming.
Can users hide or lock routines?
Yes, this can be managed through the Access Agent.
Is When/Then automation still available?
Yes, When/Then works with X4.
Is the Home Screen customizable?
Yes, it can be modified to display as much or as little information as desired through the Home Screen agent, favorites, and widgets.
Can the Home Screen be hidden for users who prefer room focused views like in OS 3?
Yes, through the Access Agent.
Are there changes to the Composer software?
No major changes to Composer Pro, but X4 introduces three new agents (Home Screen, Routines, Timeline) for enhanced customization.
Integrations and Streaming
How does HomeKit/Siri integration compare to Josh.ai?
Siri integration provides system control along with room awareness when using HomePods, but is currently more limited on direct media control. Use Voice scenes to work around this.
Does HomeKit and Siri work on EA controllers if an SA-1 is added?
Yes. The only controller that can’t support HomeKit is the CA-1.
Is AirPlay 2 be supported without an SA-1?
AirPlay 2 currently requires an SA-1.
Is Spotify native in X4?
No, Spotify is limited to Spotify Connect with no change in functionality.
Do third-party cameras work with X4 widgets?
Yes, but compatibility varies by model.