The Notifications page is a running log of Device Events that you've enabled notifications for. This includes the Customer Location where the device is installed, as well as the device's current state displayed in green, yellow, or red.

Click the Go To Device button to quickly navigate to the device's Details page.

Pro Tip: Provide the event's Reference ID when directing another technician to a device event.

Click the accordion icon to expand the list of events generated from the device.

To remove notifications from the page, either select a device(s) and click Acknowledge. To clear all notifications click the box in the upper left to select all, then click Acknowledge.

Note: Clearing your notifications does not affect other users.

Notifications are managed at a user, Customer, Location, and Device level.

On the User Settings page, you can decide if and how you receive notifications (email, app, or both) and which device statuses send notifications.

Note: User notification settings are specific to the user. Location and Device level settings affect each user on the account.

From the List page, click the More Options in the Customer's row and select Monitor to toggle notifications on or off. This affects all of the Customer's Locations.

Customer's with notifications turned on have a bell icon next to their name.

You can also toggle Customer notifications by clicking on their name, then clicking the bell icon.

Managing specific Location notifications

To manage notifications for specific Customer Locations, select the Customer, then click the More Options in the Location row and select Monitor.

Or you can click the bell icon on the Location's DASHBOARD page.

Configuring device notifications

Manage device notifications in the DEVICES or ROOMS tab. Use Bulk Actions or the More Options in the device's row.

You can also manage device notifications by clicking on them, then clicking the bell icon on the device page.

Note: Voltage, current, and wattage notifications are managed on each WattBox's Power Performance Notification page. These must be set for each WattBox at the location.