Control4 Dealer of Record Change (Smart Home Pro) Scenarios

There are three main scenarios when changing a Control4 customer's dealer of record. If your scenario doesn't match the listed scenarios, contact tech support.

You're taking over a customer's system

You have two options:

• Perform an off-site Control4 system takeover

• Perform an on-site OvrC system takeover

A new customer has inherited a system you installed

Follow the instructions in Changing a Control4 system's owner.

You're taking over a system that's new to the customer

Because the original owner isn't around, you have to perform an on-site OvrC system takeover. Then, follow the instructions in Changing a Control4 system's owner.