Luma x21/x20 Home

  • After updating x20 NVR firmware, cameras using the NVR's PoE may become unresponsive. Connect to the NVR's web interface and navigate to Function Panel > System > Basic Settings > PoE Power Management. Switch PoE for the port off, and click Apply. Restore PoE to the port, and the camera reboots.

  • 310 NVRs may report as being disconnected from OvrC while still working via LumaLink. We have been unable to replicate this bug, but if you encounter it, reboot the NVR to reset the OvrC agent, and the 310 NVR will report the proper status.

  • When using the Luma App for iOS, if there is no video file available for the stream type (Sub-Stream is the default), the app replies "No Record Found." The app does not search through all recordings of the desired channel. The user must manually change to Main Stream to view the playback on iOS.

  • You cannot call a preset during smart tracking (fix in process).

  • When using a PTZ through Control4, you cannot call a PTZ function (fix in process).

  • Web Connect live view does not work (fix in process).

  • On the NVR or in OvrC, you cannot set a White Light schedule go to from p.m. to a.m. (e.g., turn light on from 6:00 p.m. to 4:00 a.m.). You can bypass this error by scheduling from the camera's web interface (fix in process).

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Quick links

Find answers to common "How do I...?" questions.

Having a problem? Here's a troubleshooting guide.

Click here to check a warranty on your device.

Using the credentials provided through OvrC can prevent the pain of forgetting a password. See this Tech Community article for details.

Click here for recent firmware updates.

Latest updates

23 July:

20 June:

  • Added how to force a reboot of an unresponsive PoE camera.

  • Updated navigation.

25 April:

03 April: 

  • Known issue: 310 NVR showing as disconnected from OvrC.