Luma x20 Resources

Pro Tip: -_Force a refresh on this page periodically to ensure the latest version loads.

Pro Tip: -_OvrC now provides extensive surveillance functionality—take a look at what we've done to make your life easier!

Use the index to navigate to the user guides, or click a resource below: 

Tech Support FAQs

These are the most common calls that Tech Support gets from technicians in the field.

Pro Tip: -_You must first claim your NVR and cameras in OvrC and update all firmware before setting up the system.

Pro Tip: -_Most configuration can be handled quickly and easily through OvrC. See the Luma x20 Quick Start - Using OvrC for details.

Setting up a Luma x10 with a Luma x20 (Tech Community).

Luma x20 Firmware Update Doesn't Show on OvrC (Tech Community).

Known Issues

  • PTZ cameras have separate presets from the NVR.

  • You cannot call a preset during smart tracking.

  • When using a PTZ through Control4, you cannot call a PTZ function.