Wi-Fi tips & troubleshooting for Halo remotes

  • Use channels 1, 6, or 11 for 2GHz radios.

    Note: Halo does not currently support channels 12 or 13 in EU regions.

  • Set the AP’s radio to a fixed channel that is not susceptible to interference.

  • Disable Multicast Enhancement on access points.

Troubleshooting

If experiencing poor Wi-Fi range or roaming issues, your remote may have poor RSSI (Received Signal Strength Indicator) or channels overlapping.

Check the RSSI in Halo driver properties page. RSSI is a measurement of the quality of the signal your remote is receiving from your access point. It is best to aim for an RSSI of -70dBm or better. If RSSI is lower than -75dBm (ex. -80dBm), connection to the broker will be impaired.

Note: Wi-Fi signal strength is measured in signal loss, meaning that the value is a negative number. The closer you are to zero the better, though you’ll rarely see a measurement better than -30.

If RSSI is poor, take the following steps to improve:

  1. Ensure appropriate signal coverage in usage areas. Consider proximity to usage areas and any building materials which may negatively impact signal strength.

  2. If using multiple APs and all or some are on the same channel, separate the channels.

    • For Araknis or Pakedge, you can use Wi-Fi Management in OvrC to see site-level channel selection and output power for each AP.

    • For general guidance, refer to our Wi-Fi Best Practices for more information on optimizing your wireless network.

  1. If you continue to experience weak RSSI consider separating the 2.4GHz and 5GHz radios to unique SSIDs and connect the remote to one of these two bands.

  2. If roaming for your remote is not necessary, create a dedicated SSID on the closest access point to the usage area.

  3. If you still experience connectivity issue, create a dedicated SSID on 2.4GHz band.

Note: If you have any connectivity issues, simplify your network configuration as much as possible. Disable DFS channels, channel fly, bandsteering, roaming, etc.