Tools

Ping

Use a ping test to measure the amount of time it takes to reach an address on the local network or the internet.

Enter the a Target Host or IP address, such as www.wikipedia.com or the IP address of a device on the local network, select the Interface to test from, then click Ping.

Pro Tip: Before selecting a DNS server, use a ping test to measure the fastest response time.

DNS Lookup

Use the DNS Lookup tool to convert human-readable domain names into an IP address.

Enter a Hostname (domain name) or IP address, select the Interface to test from, then click DNS Lookup to see the address it resolves to.

Note: A router can only take configuration files from the same model router.

Pro Tip: The shorter the file path to the configuration file the better. If the file upload continues to fail, place the file on your desktop and try again.

Click Restore Factory Defaults to set the router back to factory settings.

Trace Route

Use a traceroute to diagnose network interruptions between the switch and an address on the local network or the internet.

To run a traceroute test:

  1. Enter a Hostname or IP address. This can be an IP address or a hostname, such as www.wikipedia.com.

  2. Enter the Maximum Hops to test. Hops are the routers that the test passes through to reach the hostname or IP address.

  3. Select an Interface to test from.

  4. Click the Traceroute button to begin the test.

The results appear in a new window with the amount of hops it took to reach the destination.

MTR

Click the Advanced button to run MTR (My Traceroute). An MTR runs a traceroute and ping tests, which is helpful when troubleshooting packet loss or high latency.

To run an MTR test:

  1. Enter a Hostname or IP address. This can be an IP address or a hostname, such as www.wikipedia.com.

  2. Select an Interface to test from.

  3. Specify the Protocol. ICMP is the default. Use TCP for specific applications, or UDP for real-time applications.

  4. Enter a Count. This is the number of packets the test uses to probe the hostname or IP address.

  5. Enter an Interval (Seconds). This is the amount of seconds between probes.

  6. Enter the Maximum Hops to test. Hops are the routers that the test passes through to reach the hostname or IP address.

  7. Then click the Trace button to begin the test.

The results display the hops, amount of packet loss, and statistics on how long it took to receive a message back from the hostname or IP address.

iPerf

Use iPerf to create TCP and UDP data streams to measure the throughput of the network. This requires the iPerf utility, available at https://iperf.fr. Read iPerf's user documentation, available on the same site as the utility download, to learn more.

Configuration

Click Export Current Configuration to save a profile of all the settings currently applied to the router.

Pro Tip: Do this before updating the firmware or restoring to factory defaults, just in case.

Note: Router backups do not include OpenVPN certificates. You must re-download the Client Configurations to your devices after restoring the backup.

Click Choose File to import a configuration file

Firmware Settings

The Firmware Settings tile displays information about the current firmware version installed on the router.

Use OvrC to keep the router on the latest firmware.

Download the latest firmware from the router’s support tab to update the firmware manually. Then click Browse to upload the firmware file to the router.

Pro Tip: The shorter the file path to the firmware file the better. If the file upload continues to fail, place the file on your desktop and try again.