Understanding device statuses

OvrC-enabled devices and OvrC Pro agents maintain a persistent connection to devices using a web socket. If the OvrC connection is interrupted, the device has a built-in watchdog to restart the service and reconnect to the OvrC servers. This is how OvrC delivers status reports.

Online

The device is online and communicating with OvrC.

Disconnected

The device is not communicating with OvrC's servers. The device may still be operational. You can check this by running a ping test from a local device such as a router or OvrC Pro hub. If an OvrC Pro Hub is on site, the device may be in a Limited state.

Pro Tip: -_Restarting a device typically resolves OvrC connection issues.

Limited

A device marked as Limited is working to some capacity but is not fully functional. Hover over the yellow info icon next to the device name to see details about the issue and how to recover from it. Examples of devices being in a limited state include:

  • Limited connectivity — The OvrC-enabled device is discoverable by the OvrC Pro agent, but is not connecting to the OvrC servers.

  • Over Current Protection — The WattBox has detected a high current demand on a particular outlet and has turned the outlet off to prevent damage to the device.

  • Over/Under voltage or current — The WattBox has identified a defined threshold for the incoming voltage or current draw.

  • Wireless Access Point is underpowered — The wireless access point is detecting a power connection lower than PoE++. The access point will continue to operate but is running in a limited state.

Note: -__.Voltage, current, and wattage notifications are managed on each WattBox's Power Performance Notification page. These must be set for each WattBox at the location.